FAQs

Private insurance policies vary significantly. Most PPO plans cover 70-90% of the cost for medically necessary mobility devices. We recommend contacting our billing specialists to perform a free benefits check before you commit to a purchase.

We currently offer direct purchase options only. Payment is required in full at the time of order to secure your electric wheelchair and initiate the shipping process. We accept major credit cards and bank transfers for your convenience.

While most power wheelchairs are water-resistant and can handle light rain or damp surfaces, they are not waterproof. You should avoid deep puddles and heavy downpours to protect the electronic components. We offer protective covers for unexpected weather.

On a full charge, most standard models provide a range of 10 to 20 miles. However, battery life depends on factors like user weight, terrain type, and battery age. Heavy-duty models often have larger batteries with extended range capabilities.

Mid-wheel drive chairs offer the tightest turning radius, often around 20-25 inches, making them ideal for indoor use with narrow hallways. Front-wheel and rear-wheel drive models have slightly larger turning radiuses but offer better stability outdoors.

Most new power wheelchairs come with a manufacturer's warranty. Typically, this includes a lifetime warranty on the frame, 1 years on electronics and motors, and 6 months on batteries. Extended service contracts are also available.

We recommend charging your batteries every night if you use the chair daily. Even if you don't use the chair often, charge the batteries at least once a week to maintain their longevity and prevent deep discharge.

Yes. We offer secure and trackable international shipping to most countries. If you don’t see your country listed at checkout, please contact our support team for assistance.

Yes. We stand by the quality of our products. Warranty terms vary by component:

• Frame: 12 months
• Motor / Controller: 12 months
• Battery: 6 months

Yes. Most of our electric wheelchairs use 24V lithium batteries that are within airline safety limits, making them suitable for air travel. However, we always recommend checking with your specific airline in advance to ensure compliance with their latest regulations.

Choosing the right wheelchair depends on your lifestyle and mobility needs. You can view and select the wheelchair that suits your needs in the electric wheelchair category.